Queensland Care Providers Association Inc

REFUND POLICY

Queensland Care Providers Association Inc makes every effort to ensure that customers receive the product they have ordered. In cases where customers receive incorrect or damaged goods, we will remedy the situation promptly and professionally. To improve the quality of our customer service, Queensland Care Providers Association Inc will record all instances of returns and refunds.

Queensland Care Providers Association Inc is only under obligation to accept returns and refund in cases where customers receive a product:

In these cases, Queensland Care Providers Association Inc will refund the price in full and will reimburse the customer for any reasonable charges involved with the return of the product. If the customer prefers, we may arrange a suitable exchange in place of a refund.

ALL refunds are dependent on the return of the product to Queensland Care providers Association in the same/similar packaging as it was delivered, and in saleable condition (except in cases where a damaged product was delivered). Returns must be made within 14 days of date of invoice.

Queensland Care Providers Association Inc will NOT refund, credit or exchange products if the customer has received the goods they ordered and simply changes their mind.  Queensland Care Providers Association Inc values our customers; however, as a non-profit organisation, lacks the resources (staff and financial) to refund orders we have filled properly.

If customers insist, they are invited to state the matter in writing and send it to:

Refund Policy
The President
Queensland Care Providers Assoc Inc
115 Holberton Street
Toowoomba   QLD   4350

If customers are not satisfied with the returns/refunds process, they may contact:

ACT Office of Fair Trading
T: 02 6207 0400
F: 02 6207 0424
E: fair.trading@act.gov.au
GPO Box 158, Canberra ACT 2601
ACT Office of Fair Trading website

Australian Competition and Consumer Commission
T: 1300 302 502
Australian Competition and Consumer Commission website

DISCLAIMER

Information on this web site is provided "as it is" and we disclaim all representations, warranties and conditions, express or implied, of any kind including, to the extent permitted by law, as to satisfactory quality or fitness for purpose. We make every effort to ensure that the information contained within the web site is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the web site. We reserve the right to amend or supplement the information supplied on this web site without prior notice.

Links available on the website allow you to link to web sites not maintained or controlled by us. We provide these links for your convenience and are not responsible for their content and do not endorse any pages linked to this web site. This also applies to any links to which this web site refers, whether directly or indirectly.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other tortious action arising out of any use of our services or in connection with the use or performance of this web site or the content of this web site or referred to on this web site or any other web site you may access through this web site.

Other than for the purposes of fair dealing, criticism, review or study or research or for your own information, you may not copy, print or store by electronic or any other means a part or the whole of this web site or its contents.

This web site and its contents are subject to copyright under the laws of Queensland Australia, copyright is claimed - © 2006 Queensland Care Providers Association Inc.